Frequently asked questions
Everything you need to know about Velah delivery, bottles, and the return loop.
How does delivery work?+
We deliver on set Dubai routes and share a confirmed window ahead of time. You can manage your plan in your account once subscriptions open.
What sizes are available?+
Velah is delivered in reusable glass gallons and smaller bottles for daily use. Mix and match to fit your week.
How do returns work?+
Rinse, cap, and leave bottles at your doorstep during your pickup window. We collect and loop them back into circulation.
Is there a deposit?+
Yes. Glass is durable and reusable, so we place a refundable deposit on bottles to keep the loop closed.
Where do you deliver?+
We serve Dubai today with GCC expansion planned. If your area is not listed, join the waitlist for updates.
How do I contact support?+
Message us from the contact page or on WhatsApp and we will respond quickly during Dubai hours.